IVR Services / Call Center Set Up

VoIP Services

The all-inclusive virtual phone system for modern businesses.

mNotify's VoIP systems empowers you to do business remotely or from the road. The Nextiva App enables complete and secure mobility for your business.

Equip your customer support teams with the right tools to delight your clients with every interaction. No hardware or downloads, just Plug-n-Play into our cloud call centre solution.

mNotify creates the right call center for your business. From establishing your call center from scratch to providing a voice solution that helps you answer calls, order processing, appointment bookings and many more.

Features

Customized IVR Direct your clients to the appropriate department they need help from.

Inbound Caller Identity. See caller information based on previous interactions with your business.

Call Monitoring Listen to how your agents are handling customer complaints and whether they are attending to them effectively an on time.

Call Barging While monitoring calls, advise customer service agents or even talk to the customer help solve their issue.

Learn about your business with data insights

Reporting

Request and receive insights on call duration and peak times to help improve your global call center.

Record and archive

Store your call recordings in a single, accessible location. Automatically record incoming and outgoing calls.

Inbound Voice Recording

Automatically record and store inbound voice calls. All recordings are easily categorized and retrieved.

Answering Machine Detection

Voice instantly identifies answering machines, saving you valuable calling time. Either hang up or leave a message as a default.

Lookup

Avoid calling defunct phone numbers. Lookup and HLR scour your contact list of numbers no longer in use.

Financial institutions: IVR system includes banks where customers can trace their transactions or enquire about their balances
Car tracking companies
Humanitarian organizations
Merchants and retail outlets such as supermarkets.
Debt collectors
Logistics companies

FLEXIBILITY

Set up the call configuraton that suits your needs.

Decentralized Call Centers

Build decentralized call centers that can reach any global number. Our global infrastructure allows you to build a cloud-based call center in no time.

Caller ID

Let customers interact with a local number. Adopt a Number and give your caller ID the right dial code.

Masked Numbers

Safeguard privacy with our masked numbers, keeping customer and employerr details anonymous.

Custom Hold Music

Make the wait of inbound callers more pleasant by uploading your choice of an audio file.

Transfer Call

Direct customers to the appropriate extension quickly and easily through our Voice platform.

Interactive Voice Response

Streamline the customer experience of your call center by adding IVR to the flow for inbound calls.

Cloud Telephony

Start building your call center immediately without investing in conventional business telephone equipment.

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